Tech Support Specialist - Customer-Centric, Multiplatform

Teleperformance; Edmonton; Remote; CAD 40,000 - 50,000; Full time

Job summary

A customer support company is seeking an experienced representative to deliver excellent customer service and technical support. The role includes resolving complex issues, managing multiple tasks, and requires a minimum of 2 years in a technical support environment. Ideal candidates will possess strong communication skills, adaptability, and be willing to learn. Applicants must have an Associate's degree or equivalent certification and experience with electronic documentation systems. This is a remote position.

Qualifications

• 2 years in a technical or clinical/medical-based device support role.
• Experience in customer-facing environments.
• Ability to type 30 wpm and pass language/grammar screening.

Responsibilities

• Provide customer support through various channels.
• Troubleshoot and resolve technical issues.
• Manage time effectively while multi-tasking.

Skills

Customer service experience

Communication skills

Problem-solving skills

Time management

Technical troubleshooting

Adaptability

Education

Associate's degree or certification

Tools

Microsoft Office

Electronic documentation systems

Job description

A customer support company is seeking an experienced representative to deliver excellent customer service and technical support. The role includes resolving complex issues, managing multiple tasks, and requires a minimum of 2 years in a technical support environment. Ideal candidates will possess strong communication skills, adaptability, and be willing to learn. Applicants must have an Associate's degree or equivalent certification and experience with electronic documentation systems. This is a remote position.