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ServiceNow ITOM Discovery Lead - CMDB & Governance
Job summary
A leading technology consulting firm is seeking a Service Now Specialist in Ottawa, ON. This role involves overseeing the adoption and implementation of ServiceNow's ITOM Discovery functionality. Responsibilities include establishing governance frameworks, coordinating IT infrastructure deployments, supporting CMDB development, and ensuring security compliance. Candidates must possess relevant ServiceNow certifications and Enhanced Reliability level clearance. This is a crucial role in improving the organization's ITSM solution.
Qualifications
- Enhanced Reliability level clearance is a must.
- Certification in ServiceNow Technical Architecture is required.
- ServiceNow Implementation Specialist – Discovery Certification is mandatory.
Responsibilities
- Establish ITOM governance framework across DND and SSC.
- Coordinate MID Servers and credential management strategies.
- Support standardized CMDB data model design.
- Lead stakeholder engagement and develop training materials.
- Define and implement ITOM KPIs and dashboards.
- Ensure discovery activities meet security requirements.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.