ServiceNow ITOM Discovery Lead - CMDB & Governance

Morson Canada; Ottawa; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology consulting firm is seeking a Service Now Specialist in Ottawa, ON. This role involves overseeing the adoption and implementation of ServiceNow's ITOM Discovery functionality. Responsibilities include establishing governance frameworks, coordinating IT infrastructure deployments, supporting CMDB development, and ensuring security compliance. Candidates must possess relevant ServiceNow certifications and Enhanced Reliability level clearance. This is a crucial role in improving the organization's ITSM solution.

Qualifications

• Enhanced Reliability level clearance is a must.
• Certification in ServiceNow Technical Architecture is required.
• ServiceNow Implementation Specialist – Discovery Certification is mandatory.

Responsibilities

• Establish ITOM governance framework across DND and SSC.
• Coordinate MID Servers and credential management strategies.
• Support standardized CMDB data model design.
• Lead stakeholder engagement and develop training materials.
• Define and implement ITOM KPIs and dashboards.
• Ensure discovery activities meet security requirements.

Skills

ServiceNow Certified Technical Architect

ServiceNow Certified Implementation Specialist – Discovery

Governance and Planning

Stakeholder Engagement

Security and Compliance Coordination

Job description

A leading technology consulting firm is seeking a Service Now Specialist in Ottawa, ON. This role involves overseeing the adoption and implementation of ServiceNow's ITOM Discovery functionality. Responsibilities include establishing governance frameworks, coordinating IT infrastructure deployments, supporting CMDB development, and ensuring security compliance. Candidates must possess relevant ServiceNow certifications and Enhanced Reliability level clearance. This is a crucial role in improving the organization's ITSM solution.