Senior Account Manager, Plumbing and Construction

W. W. Grainger; Leamington; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading supplier in plumbing and construction seeks a Senior Account Manager in Windsor. The role focuses on providing exceptional service to plumbing and construction customers, promoting products, and developing proactive sales strategies. Ideal candidates possess significant experience in sales and customer service, particularly in commercial and residential settings. The position offers a range of employee benefits, opportunities for professional growth, and contributions to a culture of safety and engagement.

Benefits

Medical, dental, vision and prescription drug coverage

Paid time off and company holidays

Life insurance coverage

Employee Family Assistance Program

Registered Retirement Savings Plan

Educational & Professional Membership Fee Assistance

Employee discounts and team member perks

Qualifications

• Minimum 5-7 years of relevant work experience.
• Experience quoting large commercial and residential construction jobs.
• Proven ability to manage time and territory effectively.

Responsibilities

• Determine sales potential for new and existing customers.
• Promote company products and services.
• Maintain excellent relationships with customers.

Skills

Customer service

Sales experience

Product knowledge

Interpersonal skills

Education

Relevant post-secondary education

Tools

Microsoft Excel

Microsoft Office

Job description

Senior Account Manager, Plumbing and Construction

WFS is committed to keeping businesses working and their people safe in the process. As a Grainger company, We Keep The World Working® by serving customers with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry.

Position Summary:

We have an opening for an Account Manager to cover the Windsor, Leamington and surrounding areas. This position would be based in our Windsor branch calling on road, bridge and building construction companies, school boards and plumbing and HVAC contractors. Reporting to the Plumbing & Construction Sales Manager, you will be responsible for providing exceptional customer service to new and existing accounts. The Account Manager will support our corporate strategy by expanding share of wallet in existing customers and acquiring new accounts by providing unique value to win new business.

KEY DUTIES AND RESPONSIBILITIES (You Will):

• Determines sales potential for new and existing plumbing and construction customers through inquiry, observation and periodic research
• Promotes WFS Ltd. products and services to customers
• Maintains a high level of relevant product knowledge
• Assists customers with problems by comparing and introducing products
• Determines customer requirements and expectations to recommend specific products
• Identifies and reports actual and potential cost savings to customers on a proactive basis
• Communicates regularly with branch staff to resolve customer issues
• Maintains an excellent working relationship with customers and our internal team
• Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes
• Maintains customer contracts and follows up on customer quotes
• Makes sales calls with vendor representatives and other resources
• Develops a proactive sales plan to increase sales of new and existing customers and records and reports activity through monthly pipeline reviews
• Calls on existing and new customers based on the sales plan
• Follows all safety protocol in compliance with WFS' Health and Safety policies and procedures, local customer policies and procedures and the Occupational Health and Safety Act
• Aims to increase customer sales with attention to margin
• Responsible for-profit margin and expenses relating to buy and sell agreements
• Presents a professional image at all times to customers and vendors
• All other duties as assigned

REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):

• Diversified knowledge of construction and plumbing products developed through relevant post secondary education and/or a minimum of 5-7 years of progressive, applicable work experience
• Previous customer service/inside sales experience is an asset, and previous outside sales experience is desired
• Experiencing quoting large commercial and residential construction jobs
• Experiencing quoting large commercial and residential construction jobs - plumbing specific
• Background in plumbing or plumbing related salesExperience in dealing with general contractors
• Experience reading and dealing with blueprints and job site specifications
• Project management experience is also an asset
• Ability to work independently and manage time and territory effectively
• Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
• Demonstrated competency in VAI, Microsoft Excel and other Microsoft Office applications
• Knowledge of the selling process
• Demonstrated team-playing attitude
• Possession of a valid driver’s license and a reliable vehicle as travel is required

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 10 company holidays per year
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

WFS is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.