Assistant General Manager - Three Bears Brewery & Restaurant

Banff Hospitality Collective; Banff; On-site; CAD 50,000 - 70,000; Full time

Job summary

A prominent hospitality group in Banff seeks an Assistant General Manager to manage daily restaurant operations and staff management. The role requires excellent communication, team collaboration, and a flexible schedule. This position emphasizes guest satisfaction and operational compliance. Ideal candidates have a minimum of 2 years in the food and beverage industry, a ProServe certification, and a commitment to fostering a positive workplace culture.

Benefits

Great salaries, achievable bonuses + tips

$200 Welcome Gift Card

50% off food and drinks

Training & Development allowance

Cell phone allowance

Extended health benefits

RRSP matching program

Paid vacation and holidays

Paid community volunteer time

Affordable manager housing

Qualifications

• Experience in managing restaurant operations.
• Ability to work with various technology and systems.
• Strong commitment to fostering a positive workplace culture.

Responsibilities

• Oversee and manage all areas of the venue.
• Ensure compliance with operational standards and company policies.
• Maintain professional restaurant image and cleanliness.
• Lead by example and have a floor presence during shifts.

Skills

Excellent communication skills

Team player

Flexible schedule

Ability to work diplomatically

ProServe certification

Education

2 years of experience in the food and beverage industry

Job description

We’re looking for an Assistant General Manager to join us at Three Bears! Complete with a stargazing retractable roof, beer garden & 25-foot pine tree, our restaurant will make you feel like you're dining outdoors all year round. Our menu features tasty chef-inspired food meant to be enjoyed with beer made here. From the chicken wing to the kale salad, from the hand-stretched pizza to the Alberta striploin, beer has a wonderful way of bringing out the best in everything. Want to know more? Check us out here: banffcollective.com/three-bears-brewery.

Assistant General Manager

The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits, and ensure that guests have had an experience that lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.

We Love Perks! This Position Includes:

• Great salaries, achievable bonus programs + tips
• $200 Welcome Gift Card to use at any BHC Venue
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Training & Development allowance
• Cell phone allowance
• Extended health benefits with premiums completely paid for by BHC after 3 months
• RRSP matching program after 3 months
• Short Term & Long Term Disability coverage after 3 months
• 3 weeks paid vacation + statutory holidays
• Paid community volunteer time
• Affordable manager housing may be available

What You’ll Do:

• Oversee and manage all areas of the venue and use your discretion to make decisions quickly
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Ensure compliance with operational standards, company policies, federal/provincial /local laws, and ordinances
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Deeply understand, and have a strong commitment to, venue brand, constantly delivering and getting others to deliver the brand promise
• While you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests – you also recognize the importance of employee experience and building a strong team culture
• You’ll lead by example, having a floor presence for the duration of your shift
• Prepare for and attend weekly, monthly, quarterly, and six month planning meetings

What You Have:

• You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train others on the use of
• You need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goal
• Connecting with people and building trusting relationships comes easy to you
• Understanding of the importance of communication and workplace culture
• Collaborative working style and team focus
• Excellent communication skills
• Willing to take a step back to look at things from other perspectives and be open to a different way
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times
• Flexible schedule required
• ProServe certification
• 2 years of experience in the food and beverage industry is preferred

Banff Hospitality Collective is:

Balkan Restaurant | Chuck's Steakhouse | High Rollers | Magpie & Stump | Park Distillery Restaurant & Bar | The Bear Street Tavern | The Bison Restaurant + Terrace | The Eddie Burger Bar | The Maple Leaf Grill and Lounge | Three Bears Brewery & Restaurant | Hello Sunshine | Lupo Italian | Bluebird Restaurant | Banff Park Ranch | Pizzeria Sophia | Are you ready to join us at Banff’s most iconic and popular downtown restaurants?

BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences, and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.

Applicants must be legally eligible to work in Canada.