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Senior Customer Success Lead - VIP Escalations & Insights
Zusammenfassung
A progressive e-commerce company located in Vancouver is seeking a Senior Customer Success Specialist to lead complex escalations and improve the customer journey. Your role includes managing high-priority customer cases, working collaboratively with various teams, and analyzing customer insights for actionable improvements. This position offers opportunities for professional growth in a fast-paced, design-driven environment that values integrity and innovation.
Leistungen
Qualifikationen
- 4+ years of experience in Customer Success or similar roles.
- C2-level English proficiency with exceptional communication skills.
- Proven ability to manage high-profile cases with professionalism.
Aufgaben
- Lead complex escalation management for high-priority customer cases.
- Partner with cross-functional teams to ensure escalations are resolved thoroughly.
- Design and analyze customer surveys to drive improvements.
Kenntnisse
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.