Customer Experience Representative (Onsite)

UCS Forest Group; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading wood distribution company is seeking a Customer Experience Representative in Mississauga. The role involves delivering quality customer service, handling sales inquiries, and actively selling to grow accounts. Candidates should have a sales background and a passion for building relationships. The company offers excellent benefits, work-life balance, and opportunities for career growth.

Benefits

Comprehensive benefits

Work-life balance

Paid volunteer day

RRSP plan

Tuition assistance

Qualifications

• Driven, positive and energetic individual.
• Ability to resolve problems and conflicts as they occur.
• Proven experience in sales and/or the building products industry.

Responsibilities

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross function teams for operational success.

Skills

Sales experience

Problem-solving

Relationship building

Teamwork

Entrepreneurial spirit

Job description

Calling recent Graduates who are passionate about building a career in Sales!

Why you will love Sierra Forest Products:

We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future. We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what’s best for our people, customers, and communities.

The impact you will have:

As a Customer Experience Representative for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience. The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.

What you will do:

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
• Actively sell and grow an existing account base.
• Become a brand ambassador with a comprehensive knowledge of our products and specifications.
• Provide overall sales support to the outside sales team.

What you bring to the table:

• Driven, positive and energetic individual.
• Ability to resolve problems and conflicts as they occur.
• Proven experience in sales and/or the building products industry.
• Passion for relationship building.
• Ability to work in a fast paced, team driven environment.
• Hard working and entrepreneurial.

Why people love working here:

• Comprehensive benefits.
• Work life balance and no weekend work.
• We offer meaningful work and opportunities for career growth.
• Our team members have 1 paid volunteer day per year to give back to a cause of their choice.
• We offer an opportunity to build and grow a career in the wood distribution industry!
• RRSP plan to help save for your future!
• Tuition assistance.
• And so much more!