Banking Customer Experience Specialist — Flexible Schedule

Scotiabank; Kingston; On-site; CAD 35,000 - 45,000; Part time

Job summary

A leading financial institution in Kingston is seeking a Customer Experience Associate to provide exceptional service and build strong relationships with customers. This role involves understanding customer needs, processing transactions, and promoting digital banking solutions. Ideal candidates will have proven customer service skills and be comfortable in sales situations. Opportunities for professional development and a competitive compensation package are included.

Benefits

Competitive compensation and benefits

Professional development opportunities

Collaborative team environment

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly and efficient manner.
• Availability to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills to promote digital and self-service banking.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Provide exceptional service throughout the customer’s journey.
• Contribute to the Branch’s targets by identifying and fulfilling sales opportunities.

Skills

Customer service skills

Proactive approach

Technical skills

Ability to work in a team

Job description

A leading financial institution in Kingston is seeking a Customer Experience Associate to provide exceptional service and build strong relationships with customers. This role involves understanding customer needs, processing transactions, and promoting digital banking solutions. Ideal candidates will have proven customer service skills and be comfortable in sales situations. Opportunities for professional development and a competitive compensation package are included.