Head of Customer Success — Scale Delight & Retention for SaaS

Planned; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading event management platform is seeking a Head of Customer Success to enhance client service from onboarding to renewal. This role involves overseeing a team, creating exceptional customer experiences, and partnering with product teams to align user journeys. The ideal candidate will have experience in fast-growing SaaS environments, a strong data-driven approach, and proven leadership abilities. We offer competitive compensation, unlimited PTO, and a collaborative office culture.

Benefits

Unlimited PTO

Competitive total compensation package

Health, dental, vision insurance

Dog-friendly office

Relocation assistance

Qualifications

• Experience leading a customer success organization in a SaaS environment.
• Track record in optimizing CS functions and building teams.
• Strong partnership skills with product teams.

Responsibilities

• Oversee and elevate the customer success function.
• Build consistent processes for exceptional client experiences.
• Gather client insights and translate them into strategies.

Skills

Leading a customer success organization

Using data for metrics improvement

Building team culture

Inspiring and coaching team members

Influencing product development

Job description

A leading event management platform is seeking a Head of Customer Success to enhance client service from onboarding to renewal. This role involves overseeing a team, creating exceptional customer experiences, and partnering with product teams to align user journeys. The ideal candidate will have experience in fast-growing SaaS environments, a strong data-driven approach, and proven leadership abilities. We offer competitive compensation, unlimited PTO, and a collaborative office culture.