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Customer Success Engineer, Email Security
Job summary
A cybersecurity firm in São Paulo is seeking a Customer Success Engineer to join the Email Security Team. You'll be responsible for onboarding customers, assisting with product deployment, and resolving technical issues. The ideal candidate has a solid background in email security solutions, is bilingual in English and Spanish, and possesses strong communication skills. This full-time role requires an energetic and organized individual ready to enhance customer relationships and satisfaction.
Qualifications
- Previous experience in a technical customer-facing role.
- Proven ability to resolve technical issues and maintain customer relationships.
- Ability to work independently in a fast-paced environment.
Responsibilities
- Plan and execute the post-sale onboarding process.
- Assist customers with HEC product deployment and adoption.
- Collaborate with teams to troubleshoot technical issues.
- Lead crisis and incident responses effectively.
- Build relationships with customer decision makers.
Skills
Education
3 days ago Be among the first 25 applicants
We are looking for an experienced Customer Success Manager to join our Email Security Team!
As a Customer Success Manager, you will act as a trusted advisor for Check Point Harmony Email & Collaboration (HEC) customers, helping them safeguard their organizations against phishing, malware, data loss, and other email-borne threats.
This is a technical, customer-facing role where you'll leverage your expertise to build and maintain strong relationships with key stakeholders.
Your goal will be to ensure customer satisfaction, drive long-term retention, and maximize the value customers gain from our platform.
Plan and execute the post-sale onboarding process to move the HEC platform to production and provide initial training.
Assist and guide customers through the ongoing deployment and adoption of HEC products and services.
Collaborate with Support and Product teams to troubleshoot and resolve technical issues.
Create and contribute to knowledge base articles, best practices, and user guides.
Lead crisis and incident response by working with account teams, technical support, operations, and engineering to ensure timely resolution, while communicating effectively with customers.
Collaborate with Marketing and Sales to measure customer satisfaction and collect actionable feedback.
Build and maintain strong relationships with key customer decision makers to drive retention and long-term satisfaction.
Partner with Product, Engineering, and Support teams on field priorities and product roadmap, serving as the internal advocate for customers.
Technical background and previous experience with email security solutions – must.
Strong understanding of email security concepts (Phishing, Malware, Spam, DLP, etc).
Solid understanding of core email protocols and standards, including HTTP / S, SMTP, DNS, DMARC, SPF, DKIM, etc.
Experience administering Office 365 and Google Workspace email environments – strong advantage.
Strong technical presentation and communication skills, both verbal and written.
Proven experience working directly with customers in a technical capacity.
Ability to work independently in a fast-paced, dynamic environment.
Energetic, fast learner, hardworking, positive, and team-oriented, with strong organizational skills and attention to detail.
Must be bilingual in English and Spanish.
CISSP or other cybersecurity certification.
Professional proficiency in multiple languages – a big advantage.
Degree in Computer Science, Electrical Engineering, or equivalent.
A strong team player spirit.
This position is posted in multiple territories, and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Computer and Network Security, Software Development, and IT Services and IT Consulting
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.