Customer Success à Brésil

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customers’ needs, helping to define and scope elements and outcomes aiming at a delivery of service excellence.

The SAP unit "Managed Service Delivery Center - Americas" successfully supports local and global customers from various industries in maintenance, daily operation, and ongoing functional support of their SAP business applications.

Our Delivery Center is planning to enhance its capacities for professional delivery management of cloud or hybrid customer engagements and is offering the position for a "SAPBusiness Processes Consultant: Sales & Delivery and Logistics Lead Consultant".

As a Support Consultant, you work in small, combined teams of Consulting experts and partner companies on customer solutions during operations:

Your tasks will be:

• Analyzing and resolution of application incidents
• Performing of changes in alignment with business processes & solution architecture
• Identify potential improvements
• Optimize SD and logistics business processes and solution architecture and help customers to adopt Best Practices
• Drive innovation by identifying optimization opportunities in financial components of the Business Suite
• Design, functional specifications, configuration, testing
• Manage customer challenges and escalations in a proactive and structured manner
• Ensure efficient CAS Delivery and value add to the customer
• Functional / technical contact person for the core team members
• Identify, evaluate and avert functional / technical project risks
• Identify and evaluates potential for functional / technical standardization, optimization, continuous improvements, proactive activities in collaboration with the core team members and the customer
• Coordinate documentation of customer solutions according to customer standards and CAS processes
• Validate functional / technical Change Requests (Change Order / Additional Service Order) from CAS Consultant, including solution approach, effort estimation as well as resources
• Supports Application Service Managers (ASMs) and core team with additional tasks such as attendance in customer meetings, presentation of package-specific content during Kick-Off Meetings, functional / technical de-escalation, prioritization of tickets and tasks
• Advises on standardization, optimization, continuous improvement and changes

• Background in key methodologies for efficient deployment and operation (ITIL) of SAP applications
• Deep knowledge in the following areas and business processes: SD OTC, Price and Taxation, Availability Check, Billing & Invoice, Credit Management, Account Determination and Shipment Process (LES/TM)
• Profound experience of the implementation and support of SAP Sales and Distribution components portfolio in at least five of the following areas would be beneficial:
• Basic Functions and Master Data in SD Processing (SD-BF)
• Customer Contracts
• Pricing, Taxation and Conditions (SD-BF-PR)
• Shipping (LE-SHP)
• Transport Management (TM)
• United States
• Mexico
• Colombia
• Canada
• Professional Certification: SAP Professional Certification demonstrating proven expertise through successful project implementations
• Strategic Support Vision: Ability to align support activities with customer's overall SAP strategy and business objectives
• Multi-Domain Expertise: Knowledge across multiple SAP products and comprehensive understanding of SAP ecosystem
• Team Leadership: Managing diverse support teams and coordinating cross-functional support activities
• Governance & Risk Management: Advanced understanding of compliance, risk assessment, and governance frameworks
• Customer Advisory Role: Providing strategic guidance on SAP optimization, best practices, and roadmap alignment
• Innovation Leadership: Driving adoption of new technologies and methodologies, new support tools, and AI-powered solutions like SAP Joule for Consultants
• Business Development: Contributing to customer success initiatives and support service expansion
• Mentorship Excellence: Developing next generation of SAP consultants through effective coaching
• Knowledge Sharing: Contributing to SAP Community content and internal knowledge base development

• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
• Excellent presentation, organizational and planning skills
• Ability to establish solid working relationships with clients.
• Professional communication and social interaction
• Professional Services Integration: Understanding when to engage other CAS SMEs and other SAP areas for very complex situations
• Support Analytics: Using data-driven insights to improve support delivery and customer satisfaction
• Thought Leadership: Contributing to SAP support best practices and community knowledge sharing
• Native Portuguese speaking. Fluent in English. Advanced in Spanish.

• A minimum 8+ years of relevant work experience, e.g. SAP SD/Logistics core projects, with a reputed consulting company or system integrator
• S4 Hana Sales, Distribution and Logistics Implementation, Migrations, versions updates, AMS support
• Proven track record of leading complex support scenarios and customer success initiatives

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.