Customer Success Manager

TITAN; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A fast-growing SaaS startup is seeking a Customer Success Manager to manage client onboarding and retention. You will leverage your technical expertise to build customer relationships and identify growth opportunities. The ideal candidate has 2-4 years of experience in a SaaS environment, strong communication skills, and a hands-on approach to problem-solving. Enjoy a flexible remote work environment along with a competitive compensation package.

Serviços

Flexible remote work

Competitive compensation package

Professional growth opportunities

Healthy work-life balance

Qualificações

• 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
• Excellent verbal and written communication skills with customer-facing abilities.
• Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
• A can-do approach with strong problem-solving skills and the ability to work under pressure.
• Fluent in English; additional languages are a plus.

Responsabilidades

• Serve as the primary point of contact for assigned customers.
• Lead discovery meetings with key users and stakeholders from customers and partners.
• Build strong relationships with key stakeholders to drive engagement.
• Identify upsell and expansion opportunities.
• Analyze customer usage data to address risks and drive retention strategies.
• Conduct regular business reviews to drive customer satisfaction.

Conhecimentos

Customer-facing skills

Communication skills

Problem-solving skills

SaaS experience

Fluency in English

Formação académica

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent

Ferramentas

Salesforce

Descrição da oferta de emprego

TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
• Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
• Build strong relationships with key stakeholders to drive engagement and long‑term success.
• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
• Analyze customer usage data to proactively address risks and drive retention strategies.
• Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Requirements

• 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
• Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
• Experience in identifying upsell / cross-sell opportunities and working closely with Sales.
• Hands‑on experience with onboarding and implementation processes of Salesforce or other CRMs – a must.
• A can‑do approach with strong problem‑solving skills and the ability to work under pressure.
• Fluent in English; additional languages are a plus.

Ability to work remotely across EST / PST time zones.

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Why Join TITAN?

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting‑edge technologies
• Enjoy the flexibility of remote work and a healthy work‑life balance
• Competitive compensation package and opportunities for professional growth and development