Business Processes Consultant CAS ProductionMaintenance Lead Consultant

SAP; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global software company is looking for a SAP Business Processes Consultant to join their team in São Paulo, Brazil. The consultant will analyze and resolve application incidents while driving innovation and optimization in SAP Production and Maintenance processes. Candidates should have at least 8 years of relevant experience and a Bachelor's degree in Computer Science or Engineering. The position also requires excellent presentation skills and the ability to work effectively in a remote environment.

Serviços

Constant learning and skill growth

Great benefits

Team-oriented environment

Qualificações

• 8+ years relevant work experience, especially in SAP Production / Maintenance core projects.
• Deep knowledge of SAP Production Planning (PP), Plant Maintenance (PM), Quality Management (QM).
• Experience in deploying and operating SAP applications using ITIL.

Responsabilidades

• Analyze and resolve application incidents.
• Perform changes in alignment with business processes & solution architecture.
• Drive innovation by identifying optimization opportunities.

Conhecimentos

Ability to work effectively as a virtual member of a dynamic dispersed team

Excellent presentation, organizational and planning skills

Ability to establish solid working relationships with clients

Professional communication and social interaction

Support Analytics

Thought Leadership

Formação académica

Bachelor’s degree in Computer Science, Engineering or equivalent work experience

Descrição da oferta de emprego

We help the world run better

At SAP we keep it simple : you bring your best to us and we will bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape what’s next. The work is challenging but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing and truly belong. What’s in it for you? Constant learning, skill growth, great benefits and a team that wants you to grow and succeed.

Purpose and Objectives

SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customers’ needs, helping to define and scope elements and outcomes aiming at a delivery of service excellence.

The SAP unit Managed Service Delivery Center – Americas successfully supports local and global customers from various industries in maintenance, daily operation, and ongoing functional support of their SAP business applications. Our Delivery Center is planning to enhance its capacities for professional delivery management of on-premise, cloud or hybrid customer engagements and is offering the position for a SAP Business Processes Consultant: CAS Production / Maintenance Lead Consultant.

Expectations and Tasks

As a Support Consultant you work in small combined teams of consulting experts and partner companies on customer solutions during operations as a strategic support advisor driving complex problem resolution and team leadership.

Your tasks will be –

• Analyzing and resolving application incidents
• Performing changes in alignment with business processes & solution architecture
• Identifying potential improvements
• Optimizing Production / Maintenance business processes and solution architecture, and helping customers to adopt Best Practices
• Driving innovation by identifying optimization opportunities in Production / Maintenance components of the Business Suite
• Designing functional specifications, configuration testing
• Working on smaller projects during the operations phase
• Managing customer challenges and escalations in a proactive and structured manner
• Ensuring efficient CAS delivery and value added to the customer
• Being the functional/technical contact person for the core team members
• Identifying, evaluating and averting functional/technical project risks
• Identifying and evaluating potential for functional/technical standardization optimization continuous improvements proactive activities in collaboration with the core team members and the customer
• Coordinating documentation of customer solutions according to customer standards and CAS processes
• Validating functional/technical Change Requests (Change Order / Additional Service Order) from CAS Consultants including solution approach, effort estimation and resources
• Supporting Application Service Manager (ASM) and the core team with additional tasks such as attendance in customer meetings, presentation of package‑specific content during kick‑off meetings, functional/technical de‑escalation, prioritization of tickets and tasks
• Advising on standardization, optimization, continuous improvement and changes

Education and Qualifications / Skills and Competencies

• Bachelor’s degree in Computer Science, Engineering or equivalent work experience
• Background in key methodologies for efficient deployment and operation (ITIL) of SAP applications
• Deep knowledge in the following areas and business processes: SAP Production Planning (PP), SAP Plant Maintenance (PM), SAP Quality Management (QM)
• Profound experience of the implementation and support of SAP Production / Maintenance components portfolio in the following areas would be beneficial: Brazil, United States, Mexico, Colombia, Canada
• Professional certification: SAP Professional Certification demonstrating proven expertise through successful project implementations
• Strategic Support Vision: Ability to align support activities with customers’ overall SAP strategy and business objectives
• Multi‑Domain Expertise: Knowledge across multiple SAP products and comprehensive understanding of the SAP ecosystem
• Team Leadership: Managing diverse support teams and coordinating cross‑functional support activities
• Governance & Risk Management: Advanced understanding of compliance risk assessment and governance frameworks
• Customer Advisory Role: Providing strategic guidance on SAP optimization best practices and roadmap alignment
• Innovation Leadership: Driving adoption of new technologies and methodologies, new support tools and AI‑powered solutions like SAP Joule for Consultants
• Business Development: Contributing to customer success initiatives and support service expansion
• Mentorship Excellence: Developing next‑generation SAP consultants through effective coaching
• Knowledge Sharing: Contributing to SAP Community content and internal knowledge base development

Required Skill

• Ability to work effectively as a virtual member of a dynamic dispersed team (remote)
• Excellent presentation, organizational and planning skills
• Ability to establish solid working relationships with clients
• Professional communication and social interaction
• Professional Services Integration: Understanding when to engage other CAS SMEs and other SAP areas for very complex situations
• Support Analytics: Using data‑driven insights to improve support delivery and customer satisfaction
• Thought Leadership: Contributing to SAP support best practices and community knowledge sharing
• Native Portuguese speaking. Fluent in English. Advanced in Spanish

Work Experience

• A minimum 8 years of relevant work experience (e.g., SAP Production / Maintenance core projects with a reputed consulting company or system integrator)
• SAP Production / Maintenance Implementation, Migrations, versions updates AMS support
• Proven track record of leading complex support scenarios and customer success initiatives

Location

Brazil – São Paulo or São Leopoldo

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy childbirth et al.), sexual orientation, gender identity or expression, protected veteran status or disability in compliance with applicable federal, state and local legal requirements. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.