Customer Success jobs in Brazil

Requirements

• Obsessed with solving customer problems.
• Passionate commitment to proactively closing sales deals by creating a powerful value proposition that appeals to senior non-technical leaders.
• 5+ years of experience in a sales/solutions engineering role, with experience in the B2B SaaS space for enterprise accounts.
• A firm understanding of enterprise integration methodologies, best practices, and API/SDK architecture, and the unique opportunities mobile apps bring.
• A firm understanding of the challenges faced by B2C & B2B marketers and should be able to formulate firm strategies to tackle the same.
• Superior organisational skills working with multiple customers and can switch context quickly throughout the day with various competing demands.
• Technical experience/understanding in any of the following areas: Mobile & web platform, SaaS architecture, and ESP architecture.
• Good technical knowledge to help clients make appropriate customizations.
• Experience running Proof of Concepts with a high conversion rate.
• Background in Customer Success, Account Management, project management, or technical pre-sales of digital techniques such as ad platforms and networks, marketing automation, etc. is a good to have.

Responsibilities

• Understand and qualify customer goals and effectively articulate MoEngage's ability to bring value to customers.
• Understand the concept of ‘needs based selling’ and articulate and communicate using that language.
• Work in concert with the Account Executives to build and adapt sales strategies and drive towards successful sales into Global companies.
• Assist in sales stages such as demonstrations, Proof of Concept presentations (POC), RFP responses & business justification.
• Ensure the success of customer POCs through effective management of success criteria, planning, and execution.
• Distil and advocate customer interests, needs, and product feedback to Product Management, Engineering, Marketing, and Sales.
• Maintain awareness of internal roadmap and new product features to evangelise with customers and their feedback to MoEngage product management and engineering teams.
• Influence the improvement of Sales Engineering processes and practices.
• Continuously learn and update skills and keep aware of industry trends in the MarTech space.

• Passionate team and cutting-edge technology.
• Competitive compensation.
• Personal & Professional growth.
• Dynamic and supportive work environment.
• Flexible work/life balance with generous PTO policy.
• Medical, Dental, Vision, Life Insurance, Health Advocacy, Employee Assistance Program.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

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We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.