Account Manager

Infobip Ltd; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global communications company is seeking a Customer Growth Executive in São Paulo, Brazil. You'll build and maintain client relationships, ensuring satisfaction and exploring growth opportunities. Required qualifications include a Bachelor's degree and at least 5 years of B2B enterprise key account management experience. Exceptional communication skills are essential. Join a diverse team committed to innovative solutions and equal opportunity employment.

Qualificações

• At least 5 years of experience in B2B enterprise key account management.
• SaaS industry experience is a plus.
• Strong administration, analytical and organizational skills.

Responsabilidades

• Build and maintain trusted relationships with Tier1 clients.
• Coordinate different teams to best serve customer needs.
• Meet and exceed quarterly KPIs for business growth.

Conhecimentos

B2B enterprise key account management

Customer success

Professional services

Business development

Professional English communication skills

Formação académica

Bachelor's degree in Business, Management, Communications, IT, Telecommunications

Descrição da oferta de emprego

At Infobip, we dream big.

We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since

• , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.

Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Customer Growth Executive, you'll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients.

You're accountable for coordinating activities with internal cross-functional teams to retain existing business and explore / pursue possibilities of expanding new business opportunities.

Responsibilities

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client's business and technical expectations (technical escalations, services / product adoption, communicate customer feedback and ideas to Product teams).
• Coordinate different teams in order to best serve customer.
• Understand client's structure and processes around choosing / implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to mínimalize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP / revenue.

Requirements

Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.

• At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.
• SaaS industry experience is a plus.
• Exceptional professional English communication skills.
• Strong administration, analytical and organizational skills, with a systematic approach to problems.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission.

Equal Opportunity Employment

That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.