Customer Success Manager II

Cox Communications; Brasil; Híbrido; BRL 537.000 - 647.000; Tempo integral

Resumo da oferta

A leading communications provider is seeking a Customer Success Manager in Brazil to lead customer onboarding and be the primary contact for inquiries. This role requires a Bachelor’s degree and 4 years of customer service experience. The company offers a competitive salary of up to $119,000, flexible work options, comprehensive benefits, and opportunities for career advancement. Ideal candidates will possess strong communication skills and a basic understanding of cloud computing.

Serviços

Generous vacation policy with unlimited paid time off

Comprehensive benefits package

Opportunity for career advancement

Qualificações

• 4 years of experience in customer service or account management.
• 8 years of experience in a related field accepted.
• Ability to manage multiple customer interactions.

Responsabilidades

• Lead onboarding of new customers to cloud services.
• Serve as primary contact for customer inquiries.
• Track and report on service performance metrics.

Conhecimentos

Customer service management

Communication skills

Interpersonal skills

Cloud computing understanding

Formação académica

Bachelor’s degree in a related discipline

Master’s degree

Ferramentas

Salesforce

ServiceNow

Descrição da oferta de emprego

Employer Industry: Cloud Computing and Managed Services

Why consider this job opportunity

• Salary up to $119,000.00
• Opportunity for career advancement and growth within the organization
• Flexible work option with the ability to work remotely part of the week
• Generous vacation policy with unlimited paid time off and additional wellness hours
• Comprehensive benefits package including health care insurance and retirement planning
• Collaborative work environment focused on customer success and innovation

What to Expect (Job Responsibilities)

• Lead onboarding of new customers, ensuring a smooth introduction to cloud services
• Serve as the primary point of contact for customer inquiries and issue resolution
• Track and report on service performance metrics to drive customer satisfaction
• Maintain accurate customer records and document key interactions
• Collaborate with internal teams to enhance the overall customer experience

What is Required (Qualifications)

• Bachelor’s degree in a related discipline and 4 years of experience in customer service or account management
• Alternate combinations accepted: Master’s degree + 2 years of experience; or 8 years of experience in a related field
• Basic understanding of cloud computing and managed services
• Ability to manage multiple customer interactions and prioritize effectively
• Strong communication and interpersonal skills

How to Stand Out (Preferred Qualifications)

• Experience with CRM and ticketing systems such as Salesforce and ServiceNow
• Bachelor’s degree in Business, Communications, or IT
• Familiarity with cloud service delivery models and customer lifecycle management
• Demonstrated expertise in customer success/account management within cloud or managed services
• Strong track record of advising enterprise customers and driving measurable business outcomes

#CloudComputing #CustomerSuccess #CareerOpportunity #FlexibleWork #InnovativeEnvironment

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