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Job summary
A vacation home management company is seeking skilled individuals to work remotely from Brazil. Responsibilities include guest support in English via chat and phone, identifying guest needs, and communicating with the operations team. Candidates must have advanced English proficiency and strong communication skills. This role includes a night shift schedule with a base salary of R$2.000,00 and offers flexibility with one day off per week.
Qualifications
- Mandatory advanced English proficiency for guest support.
- Intermediate computer skills required for task processing.
- Ability to work independently and proactively.
Responsibilities
- Assist guests via chat and phone in English.
- Identify guest needs and filter their requests.
- Communicate with operations regarding guest concerns.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.