Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is looking for skilled individuals for a remote position based in Brazil. The responsibilities include providing guest support in English via chat and phone, processing guest requests, and managing additional services. Candidates must have advanced English proficiency, strong communication skills, and the ability to work night shifts. This role offers a competitive base salary of R$2,000.00 with a flexible work schedule that may vary during U.S. daylight saving time.

Qualificações

• Must have advanced English proficiency to support guests.
• Intermediate computer skills are required.
• Proactive attitude and commitment to responsibilities are essential.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs effectively.
• Communicate tasks and concerns to the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)