Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals for a remote position in guest support. The role requires advanced English proficiency and entails providing support through chat and phone, as well as identifying guest needs and communicating with the operations team. Candidates must be proactive, possess intermediate computer skills, and be available for evening shifts. Compensation for this position starts at R$2.000.00.

Qualificações

• Must have advanced English proficiency to interact with clients.
• Intermediate skills in using computer systems are required.
• Must show proactivity and commitment in task management.

Responsabilidades

• Provide guest support in English through chat and phone.
• Identify and filter guest needs efficiently.
• Communicate concerns and damages to the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Agility

Strong communication

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)