Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company seeks remote support staff from Brazil. The role requires advanced English and involves guest communication via chat and phone, task management, and customer service. Candidates should exhibit strong communication, multitasking, and computer skills. Available shifts may include evenings and weekends. Competitive base salary is offered, and applicants must be proactive and committed to delivering excellent service.

Qualificações

• Advanced English proficiency is mandatory.
• Must have intermediate computer skills.
• Strong communication and multitasking skills required.

Responsabilidades

• Support guests in English via chat and phone.
• Identify guest needs and communicate with operations.
• Monitor customer service channels on booking platforms.

Conhecimentos

English proficiency

Computer skills

Communication skills

Multitasking

Proactivity

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)