Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company based in Orlando is seeking responsible individuals to fill a remote customer support role. Candidates must have advanced English skills and be available for evening and weekend shifts. Key responsibilities include assisting guests via chat and phone, identifying needs, and working closely with the operations team to ensure guest satisfaction. A competitive base salary of R$2,000 is offered, along with a night shift work schedule.

Qualificações

• Mandatory advanced English proficiency required for this remote position.
• Ability to work evening, weekend, and holiday shifts.
• Intermediate computer skills for handling tasks.

Responsabilidades

• Support guests in English via chat and phone.
• Identify and address guest needs effectively.
• Create tasks and communicate with operations team regarding issues.
• Manage additional services requested by guests.
• Monitor and assist with customer service channels within booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Proactivity

Agility

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)