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Senior Help Desk & IT Systems Specialist
Descripción de la vacante
A staffing and recruitment company based in Dubai is seeking an experienced IT professional for a role involving Help Desk support. Candidates should have over 4 years of experience in IT, particularly in Service Desk operations and hardware configuration. The ideal candidate will possess a degree in IT-related fields such as MS IT or BTech. Responsibilities include providing support, resolving issues, and mentoring junior staff members.
Formación
- 4+ years of experience working in an IT role including Service Desk, Hardware deployment/configuration, and Access Administration.
- SME knowledge of PC hardware and software with an emphasis on Microsoft.
Responsabilidades
- Work on the Help Desk taking ACD calls and resolving end user issues.
- Serve as a senior resource for all Support Services and Help Desk staff.
- Create documentation and training material, and mentor junior staff members.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.