Senior Help Desk & IT Systems Specialist

Career Raiser; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A staffing and recruitment company based in Dubai is seeking an experienced IT professional for a role involving Help Desk support. Candidates should have over 4 years of experience in IT, particularly in Service Desk operations and hardware configuration. The ideal candidate will possess a degree in IT-related fields such as MS IT or BTech. Responsibilities include providing support, resolving issues, and mentoring junior staff members.

Qualifications

• 4+ years of experience working in an IT role including Service Desk, Hardware deployment/configuration, and Access Administration.
• SME knowledge of PC hardware and software with an emphasis on Microsoft.

Responsibilities

• Work on the Help Desk taking ACD calls and resolving end user issues.
• Serve as a senior resource for all Support Services and Help Desk staff.
• Create documentation and training material, and mentor junior staff members.

Skills

4+ years of experience in IT role

SME knowledge of PC hardware and software

Education

MS IT / BCA / MCA / BTech IT / MTech IT

Job description

A staffing and recruitment company based in Dubai is seeking an experienced IT professional for a role involving Help Desk support. Candidates should have over 4 years of experience in IT, particularly in Service Desk operations and hardware configuration. The ideal candidate will possess a degree in IT-related fields such as MS IT or BTech. Responsibilities include providing support, resolving issues, and mentoring junior staff members.