Technical Program Manager jobs in United States

• Maintain comprehensive, accurate, and up-to-date records of all sales agreements, contracts, and quotations in line with Sofitel s standards and operational procedures.
• Possess a solid understanding of the contribution margins across various offerings, collaborating with department heads to optimize overall revenue and operating results.
• Serve as the primary liaison between the resort and group organizers for all assigned events, ensuring seamless communication and follow-up to deliver exceptional group experiences that enhance guest satisfaction and promote repeat business.
• Oversee the billing process, ensuring timely receipt of deposits and credit applications in accordance with financial guidelines.
• Ensure all client files are organized, current, and contain all necessary documentation for seamless event execution.
• Lead pre-event and pre-conference meetings with clients and relevant internal teams to confirm all event details and operational requirements.
• Demonstrate flexibility to support events outside of standard working hours, including evenings, weekends, and holidays, as needed.
• Conduct property site inspections for prospective and confirmed clients, showcasing resort facilities and services to enhance conversion.
• Actively participate in meetings related to Catering, Conference Services, and Events to stay aligned with operational objectives and client expectations.
• Build and maintain strong client relationships before, during, and after each event to exceed expectations and encourage future business.
• Coordinate with the Food & Beverage team to ensure clear communication of business forecasts, schedules, and service requirements.
• Ensure all relevant event information is communicated accurately and promptly to the Banqueting and Conference teams to support flawless execution.
• Manage function space allocation efficiently to meet group requirements and maximize space utilization.
• Respond to all event inquiries and proposal requests within 24 hours, providing detailed and tailored responses to client needs.
• Meet with clients to finalize event specifics, provide personalized site tours, and highlight resort features and offerings.
• Collaborate with the Executive Chef to design customized menus and accommodate special client requests.
• Follow up on all assigned leads and proposals to drive event bookings and conversion rates.
• Ensure all confirmed events are accurately documented on Banquet Event Orders (BEOs) and distributed promptly.
• Lead regular BEO review meetings and communicate updates or changes to relevant departments to ensure service excellence.
• Participate in designated internal meetings and planning sessions to support resort-wide event strategies.
• Promote a collaborative work environment by fostering positive interdepartmental relationships and teamwork.

Desired Candidate Profile

Qualifications

• Bachelor s degree in Hospitality Management, Event Management, Business Administration, or a related field preferred. Equivalent work experience in luxury hospitality may be considered.
• Minimum 2-3 years of experience in events planning, conference services, or sales within a 4- or 5-star hotel/resort environment.
• Proven track record in coordinating corporate events, social functions, weddings, incentives, and group bookings.
• Strong understanding of banqueting operations, food and beverage coordination, and luxury guest service standards.
• Excellent communication and interpersonal skills with the ability to build rapport with clients and stakeholders at all levels.
• Highly organized with keen attention to detail and the ability to manage multiple events simultaneously under tight deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and event management software or hotel systems (e.g., Opera).
• Financial acumen with the ability to analyze margins, track budgets, and manage cost-effective event solutions.
• A proactive and resourceful approach, with strong problem-solving and negotiation skills.
• Professional appearance and demeanor, maintaining the brand image of a luxury resort.
• Ability to work flexible hours, including evenings, weekends, and holidays, depending on event schedules.
• Fluency in English; additional languages are a plus and highly valued in international environments.

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