Program Manager AMET UAF (Unified Alternate Fulfillment)

Q-Express Documents Transport; Dubai; Hybrid; AED 293,000 - 368,000; Full time

Job summary

A leading e-commerce company based in Dubai is seeking an experienced Program Manager to oversee regional program management across Africa, the Middle East, and Turkey. The ideal candidate will leverage their 3+ years of program management experience to create innovative solutions, manage projects, and drive process improvements. This role requires strong cross-functional collaboration and advanced data analysis skills, including proficiency in Excel and SQL. This position offers the opportunity to impact company-wide operations significantly.

Benefits

Inclusive culture

Opportunity for remote work

Dynamic work environment

Qualifications

• 3+ years of program or project management experience.
• Experience working cross‑functionally with tech and non‑tech teams.
• Proven track record in process improvement using data and metrics.

Responsibilities

• Create innovative solutions using data to address challenges.
• Drive improvements across teams and organizations.
• Manage implementation of data‑driven change projects.

Skills

Program or project management experience

Cross-functional collaboration

Process improvement initiatives

Data analysis and metrics

Stakeholder management

Education

Bachelor’s degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Amazon’s Unified Alternate Fulfillment channel (UAF) team is looking for an experienced Program Manager for regional program management across Africa, Middle East and Turkey (AMET region) to expand the network of Seller Flex, Vendor Flex and Direct fulfillment channels.

Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a Program Manager, the mission will be to pioneer new ways of thinking, designing and delivering exceptional results. By collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis with an eye on the long‑term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities

• Create innovative solutions using data and research to address wider challenges in your organization.
• Take a big‑picture approach in your analysis of business operations, driving improvements across a range of teams and organizations.
• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish.
• Enhance operational performance on every program in partnership with your stakeholders.

A day in the life

As a Program Manager, you’ll drive and manage the implementation of creative, data‑driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on‑site while others work remotely, depending on the most suitable option for their team and tasks.

Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team

The Global Specialty Fulfillment (GSF) organization covers specialized functions such as Heavy and Bulky fulfillment network, Ultra Fast grocery deliveries and Unified Alternate Fulfillment (UAF). The UAF channels allow Amazon to fulfill customer orders directly from our vendor/seller warehouse, offering millions of new selection while holding the same Prime bar of customer experience (CX) as provided by Amazon FCs.

• 3+ years of program or project management experience
• 3+ years of working cross‑functionally with tech and non‑tech teams
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Bachelor’s degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of driving end to end delivery, and communicating results to senior leadership
• 3+ years of driving process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.