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Customer Service Team Lead/ Order Processing
Job summary
A leading consulting firm in Dubai is seeking a Customer Service Manager to oversee daily operations and enhance customer satisfaction. The ideal candidate will possess a Bachelor's degree, over 5 years of experience in customer service, and a minimum of 2 years in leadership roles. You will be responsible for guiding a high-performing team, ensuring smooth operations, and implementing process enhancements.
Qualifications
- 5+ years of customer service or operations experience required.
- Minimum 2 years of team leadership experience.
- Strong communication, problem-solving, and organizational skills needed.
Responsibilities
- Support daily operations and ensure high standards of customer service.
- Lead the customer service team to handle inquiries, orders, and complaints efficiently.
- Coordinate with internal teams and external partners for smooth operations.
Skills
Education
Tools
Support daily operations and ensure high standards of customer service.
Lead and guide the customer service team to handle inquiries, orders, and complaints efficiently.
Coordinate with internal teams and external partners to ensure smooth operations and timely deliveries.
Monitor team performance, maintain process accuracy, and drive continuous improvement.
Prepare regular reports, handle escalations, and support system and process enhancements.
Train, coach, and develop team members to maintain a motivated and high-performing workforce.
Bachelor’s degree with 5+ years of customer service or operations experience.
Minimum 2 years of team leadership experience.
Strong communication, problem-solving, and organizational skills.
Proficient in MS Office; knowledge of CRM or analytics tools preferred.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.