iGaming Retention Team Lead: Reactivation & Growth (Dubai)

Qureos Inc; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading gaming company in Dubai is looking for an experienced Team Leader for Reactivation & Retention in the iGaming sector. The ideal candidate will have over 4 years of experience including a senior role in retention strategies. The position involves leading a team to achieve targets, engaging inactive players, and ensuring compliance with gaming standards. Immediate joiners are preferred. Fluency in Hindi and English is a plus.

Qualifications

• Minimum 4 years of iGaming retention/reactivation experience; 1 year in a senior role.
• Strong knowledge of Indian gaming platforms.
• Hands-on experience with CRM tools.

Responsibilities

• Lead the Retention & Reactivation team to meet KPIs.
• Plan strategies to re-engage inactive players.
• Train and guide team on customer engagement tactics.

Skills

iGaming retention/reactivation experience

CRM tools

Analytical skills

Leadership communication

Tools

Optimove

Salesforce

Freshdesk

Zendesk

Job description

A leading gaming company in Dubai is looking for an experienced Team Leader for Reactivation & Retention in the iGaming sector. The ideal candidate will have over 4 years of experience including a senior role in retention strategies. The position involves leading a team to achieve targets, engaging inactive players, and ensuring compliance with gaming standards. Immediate joiners are preferred. Fluency in Hindi and English is a plus.