Team Leader à Grande-Bretagne

PRIMARY RESPONSIBILITIES:

1. Ensure staff’s knowledge of hotel features, services, hours of operation, room rates, special packages, and promotions.
2. Handle FIT guests and group check-outs according to standards and procedures.
3. Maintain punctuality of staff and document attendance records.
4. Ensure all equipment at the Front Desk is maintained and supplies are adequate.
5. Complete requisitions to replenish supplies based on business volume.
6. Prepare bi-weekly schedules aligned with business levels.
7. Ensure staff report on time and record absences.
8. Inspect grooming and attire of staff, rectifying deficiencies to Dusit International standards.
9. Maintain a healthy working environment and good department relationships.
10. Pre-assign rooms in the computer and follow through on requirements.
11. Prepare for guest arrivals, including packages and registration cards.
12. Handle guest complaints per pacification procedures to ensure satisfaction.
13. Monitor room status, report unclean or out-of-service rooms to Housekeeping, and resolve discrepancies.
14. Review unfinished assignments and coordinate follow-up actions.
15. Monitor cashiering procedures, including adjustments, paid outs, corrections, and charges.
16. Manage foreign currency exchange and posting of charges.
17. Settle guest accounts, close cashier, and balance summaries.
18. Complete remittance documentation.
19. Ensure telephone calls are answered within 3 rings with proper etiquette.
20. Maintain personnel appearance and hygiene standards.
21. Oversee Express check-in/check-out procedures for accuracy.
22. Handle late check-out requests per hotel procedures.
23. Manage Group check-in/out processes according to standards.
24. Resolve and document traces and discrepancies.
25. Monitor the house bank and ensure all cash banks are intact.
26. Manage safe deposit box procedures, including key inventory and record-keeping.

OTHERS

1. Engage in continuous learning through own IDP.
2. Perform any other duties assigned by superiors.

Accountabilities

1. Represent Dusit’s brand and values at all times, delivering exceptional guest experiences and promoting Thai graciousness.

Company’s Culture

1. Embrace and communicate the company’s culture, leading by example and cascading values to subordinates. "Proud to belong and to contribute".

CONFIDENTIALITY

1. Ensure confidentiality of all intellectual property and data, adhering to hotel policies and safeguarding information during and after employment.

JOB REQUIREMENTS

1. Bachelor degree in Hotel Management or relevant field.
2. At least 2 years of Front Office or Guest Service experience.
3. Knowledge of yield management and cost controls.
4. Good English communication skills, both written and spoken.
5. Pleasant personality with strong communication and interpersonal skills.