Team Leader - Network Management

Career Raiser; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

A financial services company in Abu Dhabi is seeking a professional to serve as the central liaison between customers and custodians. You will be responsible for managing relationships, negotiating fees, and ensuring compliance within custody services. The ideal candidate should possess strong interpersonal skills and have at least 3 years of experience in operations related to custody services.

Qualifications

• 3+ years of wide-ranging operations experience in custody services.
• 4 years in a relationship or client-services role ideally in the financial services industry.
• Broad experience in managing client relationships.

Responsibilities

• Maintain and develop relationships with existing service providers.
• Negotiate fees and ensure quality of service delivery.
• Monitor sub-custodian performance as per agreements.

Skills

Interpersonal skills

Client relationship management

Negotiation skills

Team-building skills

Fluency in English

Education

Degree in a relevant discipline

Qualification in Business Management

Job description

Description

The job holder will act as the central liaison point between the bank’s customers and the market / sub‑custodians, negotiating fees and implementation of custody agreements, escalating service or relationship issues and working in resolution and transition of client assets from a custodian to a custodian, except for the local market.

Responsibilities

• Maintain and develop relationships with existing service providers and intermediaries and conduct due diligence visits on current service providers.
• Comply with custody and group policies.
• Responsible for monitoring sub‑custodian performance under the terms of the Sub‑custodian Agreement and Service Level Agreement, as well as any changes or proposed changes impacting sub‑custodian performance under the terms of the Addendum to the Sub‑custodian Agreement.
• Negotiate fees, drive new initiatives and ensure quality of service delivery to the sub‑custodian.
• Manage the infrastructure relationships including central counterparties, depositories and other third‑party post‑trade providers and assess potential service providers.
• Gather, disseminate and distribute market information for both internal and external clients.
• Facilitate the establishment of custody relationships and accounts set‑up in different markets.
• Drive and manage new market entries custodian selection process including due diligence questionnaires, RFPs, RFIs and asset transition.

Qualifications

• Degree in a relevant discipline, qualification in Business Management.
• 3+ years of wide‑ranging operations experience in custody services.
• 4 years in a relationship or client‑services role typically within a large multi‑faced organisation, ideally within the financial services industry or market‑related.
• Mature interpersonal skills, and broad experience in managing client relationships.
• Strong inter‑personal, facilitation, team‑building skills, diplomacy, and influencing skills.
• Fluent English.