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Résumé du poste
A leading company in the UAE is seeking an experienced individual to manage partner orders and assist with customer care inquiries. The ideal candidate will have a Bachelor's degree, at least 3 years of experience in a similar role, and proficiency in SAP and Salesforce CRM. Strong communication skills and a customer-oriented approach are essential for this position.
Qualifications
- 3+ years in a similar role required.
- Experience in customer assistance and SAP is mandatory.
- Proven history of exceeding quotas.
Responsabilités
- Process partner orders and determine delivery methods.
- Assist partners with customer care inquiries.
- Generate sales leads on Salesforce CRM.
Connaissances
Formation
Outils
- Processing partner orders through email and phone, determining delivery time, method of transportation depending on product availability, promotions, seasonality, order optimization (upsell), sales policy, and import rules.
- Update partners on order changes (lead time, product availability, shelf life).
- Assist partners with customer care inquiries.
- Generate sales leads that become new clients on Salesforce CRM.
- Identify and analyze client needs to ensure satisfaction, give product/service information, and address issues efficiently and accurately.
- Credit-Debit Note/Claim registration and follow-up using Salesforce CRM.
- Coordinate with internal and third‑party stakeholders to provide exceptional service, efficiently address client issues, and maintain high customer satisfaction.
- Bachelor’s degree and at least 3 years in a similar role.
- Experience in customer assistance and SAP is mandatory.
- Proven history of exceeding quotas.
- Skilled in email and phone handling, active listening, and CRM/ERP systems (SAP, Salesforce).
- Customer‑oriented and adaptable to diverse personalities.
- Excellent communication and presentation skills.
- Ability to multi‑task, prioritize, and manage time effectively during peak and seasonal periods.
- Team player, methodical, proactive, event coordination experience, and fluency in English.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.