Patient Coordinator

GluCare Integrated Diabetic Center; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare organization in Dubai is seeking an experienced Patient Coordinator to guide patients through their care journey. Responsibilities include engaging patients, managing appointments, and promoting healthcare programs. The ideal candidate should have a strong background in sales and healthcare operations, excellent communication skills, and a patient-focused approach. Join our team to make a positive impact on patient care.

Qualifications

• Proven experience in sales and healthcare operations.
• Detail-oriented and patient-focused.
• Strong ability to meet performance goals.

Responsibilities

• Engage patients via various communication channels.
• Manage patient appointments and flow.
• Build relationships and address patient inquiries.
• Educate patients on healthcare programs.

Skills

Sales skills

Healthcare operations knowledge

CRM management

Communication skills

Patient-focused approach

Job description

Location: Grove Mall, Al Barsha 2 and/or 268 Al Wasl Rd, Jumeirah 1, Dubai, UAE

Job Overview

We are seeking a motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations to join our team. This role is responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.

Key Responsibilities

Healthcare Program Sales:

• Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs.
• Manage leads and nurture leads through CRM systems to ensure timely communication and conversions.
• Cross-sell and upsell relevant services to existing patients.
• Meet or exceed monthly and quarterly enrollment and revenue targets.
• Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes.

Patient Coordination:

• Schedule appointments and manage patient flow through EMR systems.
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).
• Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
• Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.
• Track and encourage patient adherence to program milestones and follow-up visits.

Client Relationship Management:

• Build strong relationships with patients, serving as their primary point of contact.
• Address inquiries and concerns promptly to ensure a positive patient experience and retention.

Product Knowledge and Promotion:

• Maintain up-to-date knowledge of company services and healthcare industry trends.
• Confidently educate patients about program offerings and benefits.