With world-class resorts across the globe and exciting developments on the horizon, Kerzner International offers an exceptional opportunity for a Front Office Shift Leader to join the passionate team at One&Only The Palm Resort in Dubai.
As our brands continue to grow globally, you will play a key role in the success of the resort. This position goes beyond traditional front office duties it involves ensuring smooth daily operations at the reception desk and proactively addressing guest needs to avoid delays. You will oversee the accuracy and completeness of guest information, manage special requests, and ensure seamless service delivery.
The ideal candidate will report directly to the Front of House Manager and should possess 1 2 years of experience in a similar role within the luxury hospitality sector or five-star hotel environment. A background in reservations, meticulous attention to detail, strong analytical capabilities, and the ability to thrive under pressure are essential. Fluency in English (written and spoken) is required; knowledge of additional languages is a plus. Proficiency in Opera and relevant software is also necessary. Previous experience in the Middle East/GCC region will be considered an advantage.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.