F&B Service Supervisor (Jones The Grocer) - Delta Hotels by Marriott Jumeirah Beach

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An international hospitality company in Dubai is seeking a dedicated Manager to lead and ensure excellent service standards. You will be responsible for supervising staff, monitoring operations to meet guest needs, and fostering a positive work environment. The ideal candidate has a high school diploma and relevant supervisory experience, along with strong team management and conflict resolution skills. This position requires physical stamina to perform various duties effectively.

Qualifications

• Minimum of 2 years related work experience.
• At least 1 year of supervisory experience is required.
• Ability to stand, walk, lift, and manage equipment safely.

Responsibilities

• Ensure staff is working together for optimum service.
• Assist management in hiring, training, and evaluating employees.
• Monitor dining rooms for guest safety and well-being.

Skills

Team management

Customer service excellence

Conflict resolution

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service safety and well‑being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop and implement new ways to increase organizational efficiency, productivity, quality, safety and/or cost‑savings. Read and visually verify information in a variety of formats (e.g. small print). Visually inspect tools, equipment or machines (e.g. to identify defects). Stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn and manipulate objects of varying size and weight requiring fine motor skills and hand‑eye coordination. Move through narrow, confined or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees including bending, twisting, pulling and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience

Manager