Bachelor's in Computer Application (Computers)
Nationality: Any Nationality
Vacancy: 1 Vacancy
Job Description
Position Summary:
The IT System/Network Administrator is a newly created position at SK Smart Solutions with a broad scope: managing and supporting our clients' global IT infrastructures across multiple sites. Responsibilities include server administration, network management, and providing a reliable, optimized infrastructure to enhance user experience.
This role is highly hands-on and suited for a dynamic, tech-focused company. It offers an excellent opportunity for a technically skilled individual who enjoys hands-on work, leadership, and strategic growth.
Responsibilities
- Level 2 and Level 3 Support: Providing expert assistance for complex IT issues to ensure seamless operations.
- Server Administration Support: Managing, configuring, and optimizing servers for peak performance.
- Network Administration Support: Monitoring, configuring, and securing network infrastructure.
- VMWare Virtualization Administration: Managing virtualization setups, troubleshooting, and resource optimization.
- Network Storage Support: Managing network storage resources to ensure data integrity and availability.
- MPLS and SD-WAN Implementation: Designing, implementing, troubleshooting, and monitoring MPLS and SD-WAN across sites.
- Support for Physical, Virtualization, OS, and Application Stack: Ensuring smooth operation, troubleshooting, and upgrades.
- Troubleshooting and Recommendations: Rapid issue resolution with proactive suggestions to prevent future problems.
Requirements
- BA/BS degree with 5+ years of IT experience, including at least 3 years managing IT networks and servers, preferably in a high-growth environment.
- Hands-on experience with the technologies and responsibilities listed above.
- Exposure to modern IT and security solutions like Microsoft Azure, Okta, OneLogin, Bettercloud, JumpCloud, Microsoft Intune, MDM solutions, and service desk platforms such as ZenDesk, Zoho, Freshdesk, Jira ServiceDesk.
- Strong knowledge of IT security practices: endpoint hardening, malware protection, network security, MFA, SSO, zero-trust security.
- Experience supporting heterogeneous endpoints (PC and Mac) and communication tools (O365, GSuite, Slack, Zoom).
- Ability to support a mobile and remote team, primarily in the UAE and MENA region.
- Proven capability to research, learn, and implement new technologies, leveraging partners when necessary.
- Self-motivated, process-driven, adaptable to change and ambiguity.
Nice-to-Have Qualifications
- Certifications from Microsoft, Cisco, or VMware.
- Excellent communication and analytical skills, with patience and understanding for users with varied technical backgrounds.
- Experience working in a small, fast-growing company, with the ability to prioritize effectively.
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