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Quality Control Officer
Job summary
A leading financial institution in Dubai is seeking a Quality Control Officer to ensure compliance with banking regulations and serve as an advisory reference for the Home Finance Sales Unit. The role requires in-depth knowledge of home finance processes and operational risk management. Responsibilities include facilitating self-assessments, maintaining audit deliverables, and preparing MIS reports. Candidates must understand regulatory policies and ADIB's service standards, ensuring all tasks are delivered accurately.
Qualifications
- Detailed knowledge of the home finance process.
- Awareness of regulatory policies and procedures.
- Sound knowledge of Operational Risk Management.
Responsibilities
- Facilitate Risk & Control Self-Assessment for compliance.
- Maintain and prepare Audit Deliverables for inspections.
- Write/Revise Standard Operating Procedures for processes.
- Prepare periodic Management Information System Reports.
- Ensure adherence to prescribed processes and guidelines.
Skills
Role: Quality Control Officer (Outsource)
Location: Dubai
Role Purpose:
- Role is responsible to provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
- Responsible to deliver excellent service in accordance with agreed standards.
- Evaluate department activities and the internal control systems identify shortcomings and recommend suitable changes to management.
- Facilitate and perform the Risk & Control Self-Assessment (RCSA) process for Home Finance Sales Department and draft mitigation plan (Issue/action) if gaps are identified for follow up/ revamping of RCSA.
- Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line; continuously improve existing body of KRI and related reporting.
- Maintaining and preparing Audit Deliverables and address questions and other requests during audits.
- Provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
- Write or revise Standard Operating Procedures (SOP) and Process Documents for HF Sales Unit.
- Preparing periodic daily weekly monthly MIS Reports Reviews and Presentations on various parameters including Process & Productivity Staff Performance Monthly Disbursement TAT Customer Complaints.
- Preparing and maintaining Staff Records including- New staffs Recruitment Report/ Organization Chart/ Warning letters / PIP/ Title Change/ Transfer/ Resignation/ Yearly Performance Plan.
- Support Business Unit with Shariaa/legal/GCD approvals and co‑ordination with Risk functions (ORM FRM Compliance Sharia Legal Internal Audit) for timely submission of required deliverables and activities.
- Ensure adherence of all banks prescribed processes standard operating procedures and central bank local requirements.
- Analyzing & coordinating daily department activities and providing general administrative support.
- To ensure Business Unit daily operations and business transactions follow all relevant legal and internal rules.
- To ensure that all processes are followed as per ADIB guidelines.
- To ensure that all the assigned tasks are delivered with accuracy and in compliant with banking regulations.
Knowledge of the banks products services and policies required to undertake the role:
- A detailed knowledge of the home finance process
- Awareness of the regulatory policies and procedures (AML / KYC/Sanctions Guidelines).
- Sound knowledge of Operational Risk Management.
- Understanding of ADIB service standards
Unclear Seniority
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.