Collections Agent jobs in United Arab Emirates

Job summary

A dynamic recruitment firm in Dubai is seeking motivated Junior Collection Agents to join their team. The role involves assisting with debt collection, managing customer accounts, and maintaining high standards of customer service. Ideal candidates will have strong communication and negotiation skills, attention to detail, and the ability to work in a target-driven environment. This position offers a competitive salary with performance incentives, following UAE Labor Law benefits.

Benefits

Qualifications

• Prior experience in collections or customer service preferred.
• Ability to handle difficult conversations with professionalism.
• High degree of resilience in a target-driven environment.

Responsibilities

• Assist in the collection of overdue payments via phone and email.
• Review customer accounts and reconcile discrepancies.
• Provide excellent customer service regarding payments.
• Maintain accurate records of client communications.
• Work closely with the collections team to achieve goals.
• Follow up with clients regarding payment agreements.
• Prepare reports on account statuses and collections progress.
• Adhere to company policies regarding debt collection.