Manager jobs in United States

Job Purpose:

• To Fulfil the customer requirements over the cash counter by; Receiving cash, cheques, Transfer between customer’s accounts, In-house clearing, outward clearing, Issuing manager cheques, collecting charges for retail customers.

• Process all counter transactions accurately / swiftly and insuring that all activities is being done during working hours adhered to the bank’s policy and standard operation procedures.

• Cross Sell & Refer the high profiled & wealth customers to the CRO for further cross selling of bank products.

Duties and responsibilities

• To carry out a range of counter banking transactions ensuring 100% accuracy in receipts and payments.
• At the end of each day’s transactions all tills must be accurately balanced and any discrepancies highlighted to the Teller Supervisor and investigated that same day.
• To ensure full knowledge and compliance with the Central Bank’s AML Regulations and with immediate reporting to the Teller Supervisor of any grounds for suspicion, including suspected frauds and counterfeits.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
• Upon request provide on-the-job training to colleagues.
• Undertake other duties at similar level when required.
• Immediate escalation to the branch Supervisor or the Manager Customer Relationship (MCR) of any breach, risk or loss event suspected.
• To keep abreast with Central Bank Regulations with regard to counter transactions.
• Cross sells the customers / introduces the bank products and services while performing the transactions as well as handing over the brochures and refer the customers to the OCR for further cross selling.

Qualifications:

• Minimum High School

Experience and skills:

• A minimum of 2 years' experience in a teller cash transaction role.
• Counter related functions
• Knowledge and skill to identify forged currency notes
• Cash management
• Good interpersonal skills
• Clearing & Collection
• Good communication skills
• Basic computer skills