Duty Manager - Hospitality

Arada; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality company in Sharjah is seeking a Duty Manager to oversee hotel operations, ensuring guest satisfaction and service standards. The role involves supervising staff, addressing guest concerns, and ensuring smooth operation during shifts. Candidates should have experience in hotel management and strong communication skills.

Qualifications

• Experience in hotel management or a related field.
• Strong communication and problem-solving skills.
• Ability to supervise and motivate staff.

Responsibilities

• Oversee daily hotel operations during assigned shifts.
• Act as the primary point of contact for guests.
• Supervise check-ins, check-outs, and billing procedures.
• Monitor guest satisfaction and respond to incidents.

Job description

PURPOSE OF THE ROLE:

The Duty Manager oversees the smooth running of hotel operations during assigned shifts, ensuring guest satisfaction, safety, and service standards. This role supervises staff, addresses guest concerns, supports daily operations, and represents management in their absence.

Primary Responsibilities:

• Oversee daily hotel operations during assigned shifts, ensuring smooth coordination between front office, housekeeping, food & beverage, and other departments.
• Act as the primary point of contact for guests, handling inquiries, complaints, and special requests with professionalism.
• Supervise check-ins, check-outs, and billing procedures to ensure accuracy and efficiency.
• Monitor guest satisfaction, safety, and security, responding promptly to incidents or emergencies.
• Inspect public areas, facilities, and guest rooms to uphold cleanliness and service standards.
• Support, guide, and motivate staff on duty, ensuring adherence to hotel policies and service excellence.
• Handle operational challenges in the absence of senior management and make decisions aligned with hotel standards.
• Communicate key updates, guest feedback, and incidents to senior management for follow-up.
• Assist in training and developing team members to maintain consistent service quality