Duty Manager at Waldorf Astoria Dubai International Financial Centre

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned hotel chain in Dubai seeks a Duty Manager to lead the guest experience. The role involves managing the lobby, resolving complaints, and coordinating guest services while ensuring high standards of customer service. Ideal candidates will have supervisory experience in Front Office operations and a passion for service excellence. Fluency in Arabic is an advantage.

Qualifications

• Strong supervisory experience in Front Office.
• Knowledge of Health and Safety procedures.
• Experience managing budgets and forecasting.
• Fluency in Arabic is a strong advantage.

Responsibilities

• Manage first impressions of Guests in the lobby.
• Engage Guests in conversation and assist.
• Resolve Guest complaints efficiently.
• Coordinate services for long-stay Guests.

Skills

Leadership skills

Communication skills

Commercial acumen

Ability to work under pressure

Education

Degree or diploma in Hotel Management or equivalent

Job description

What are we looking for

Duty Managers serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen with experience in increasing profitability in a tight market sector
• Experience in managing budgets revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• An in-depth knowledge of the hotel leisure or service sector
• Fluency in Arabic considered a strong advantage

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

EOE/AA/Disabled/Veterans

What will I be doing

A Duty Manager at Waldorf Astoria Dubai International Financial Centre is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas particularly at busy times.
• Engage Guests in conversation and provide general assistance.
• Manage, record and resolve promptly all Guest complaints in an efficient manner.
• Meet and greet VIP Guests and major corporate clients upon arrival.
• Coordinate the services and special facilities provided to long-stay Guests.
• Understand all credit procedures and ensure they are applied.
• Stay current with all hotel products services policies and emergency procedures.
• Monitor Guest satisfaction reports and implement actions to improve results.
• Handle record and follow through with management issues or emergencies that arise.
• Conduct any Health and Safety procedures if required including fire walks, food safety investigations etc.

Required Experience:

Manager