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Résumé du poste
A hospitality company in Dubai is seeking an experienced Restaurant Manager to ensure smooth operations and high guest satisfaction. The ideal candidate will have a minimum of 2 years management experience, excellent customer service skills, and the ability to thrive in a fast-paced environment. Responsibilities include leading the team, managing complaints, and ensuring quality in service and operations.
Qualifications
- Minimum 2 years’ management experience in Restaurants and Bars.
- One to two years in public contact position, preferably in upscale hotel.
- Ability to multi-task in a fast-paced environment.
Responsabilités
- Ensure smooth daily operations in the restaurant.
- Assist leadership in achieving high guest satisfaction.
- Guide and lead servers in the restaurant.
Connaissances
Management experience
Customer service skills
Verbal and written communication in English
Attention to detail
Teamwork
Description du poste
Job Description
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of Manager on regular basis
- Maximize sales potential and encourage up selling in order to maximize rates.
- Ensure cash floats are secured at all times.
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered and accounted for.
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times.
- To record all voids, and report any payment discrepancies to Restaurant Manager.
- To follow Company procedures when handling cash, credit cards and cheques.
- To see guests concerning all complaints and report all complaints to Manager.
- To liaise with colleagues over guests requirements and needs.
- To ensure handover at shift end and beginning.
- To liaise with Head Chef on a regular basis.
- To liaise with Reception on a regulars basis.
- To gain customer feedback at all times.
- To complete a full report of the day’s events in the Management Report Book.
- Create and maintain a personal and respectful rapport with regular guests.
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
- Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
- Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
- Support all other revenue centers in the hotel such as Rooms and Events
- To be results driven and totally accountable.
- Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required / requested.
- Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
- Ensure that the business is seen as a respected, important member of the community by local influencers.
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested.
Qualifications
- Minimum 2 (two) years’ management experience in Restaurants and Bars.
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Enter and locate work related information using computers and / or point of sale systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.