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IT Team Lead: Lead, Mentor & Optimize Support
Zusammenfassung
A leading recruitment agency is seeking an experienced IT Team Lead for their offices in Ras Al Khaimah, UAE. The ideal candidate will manage the IT support team, oversee daily operations, and ensure adherence to service agreements. Strong leadership, analytical, and problem-solving skills are essential. The company offers a competitive salary with bonuses, paid training, private health insurance, and advancement opportunities within a global tech company.
Leistungen
Qualifikationen
- Proven experience in a technical support or IT service environment.
- Demonstrated leadership experience including team supervision and employee development.
- Strong analytical, troubleshooting and problem-solving skills.
Aufgaben
- Lead and manage the IT support team setting clear objectives.
- Oversee daily support operations including issue tracking and incident resolution.
- Serve as an escalation point for complex technical issues.
Kenntnisse
Tools
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.