Team Leader - Front Office

Radisson Hotel Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel organization in Dubai is seeking a Front Office Team Leader to ensure exceptional guest experiences and lead the front office team. Responsibilities include supervising operations, resolving guest complaints, and coordinating with other departments. Ideal candidates will have a positive, team-oriented attitude and a passion for service. Competitive salary and accommodations provided.

Benefits

Competitive salary

Language allowance for Arabic speakers

Service charge average

Accommodation provided

Qualifications

• Flexibility and a positive, Yes I Can! Attitude.
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Likes having fun at work.

Responsibilities

• Supervise daily front desk operations.
• Lead, motivate, and support the front office team.
• Handle guest check-ins, check-outs, and special requests.
• Resolve guest complaints promptly and professionally.
• Ensure adherence to hotel standards and service quality.
• Coordinate with other departments for seamless guest experiences.
• Monitor cash handling, billing, and reservations accuracy.

Skills

Flexibility and a positive attitude

Creative problem-solver

Passionate about creating extraordinary service

Teamwork to ensure guest satisfaction

Fun at work

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Team Leader to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Team Leader, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Team Leaderlove the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

Supervise daily front desk operations to ensure smooth and efficient service.

Lead, motivate, and support the front office team.

Handle guest check-ins, check-outs, and special requests.

Resolve guest complaints promptly and professionally.

Ensure adherence to hotel standards and service quality.

Coordinate with other departments for seamless guest experiences.

Monitor cash handling, billing, and reservations accuracy.

Salary Details:

Competitive Salary provided - AED2,500

Language Allowance for Arabic Speakers - AED 350
Service Charge Average - AED 700
Accommodation provided at Al Khail Gate

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

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