IT Team Lead: Lead, Mentor & Optimize Support

David Kennedy Recruitment; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT Team Lead for their offices in Ras Al Khaimah, UAE. The ideal candidate will manage the IT support team, oversee daily operations, and ensure adherence to service agreements. Strong leadership, analytical, and problem-solving skills are essential. The company offers a competitive salary with bonuses, paid training, private health insurance, and advancement opportunities within a global tech company.

Benefits

Competitive salary

Bonus opportunities

Paid training

Private Health Insurance

Opportunities for advancement

Qualifications

• Proven experience in a technical support or IT service environment.
• Demonstrated leadership experience including team supervision and employee development.
• Strong analytical, troubleshooting and problem-solving skills.

Responsibilities

• Lead and manage the IT support team setting clear objectives.
• Oversee daily support operations including issue tracking and incident resolution.
• Serve as an escalation point for complex technical issues.

Skills

Fluent in English

Analytical skills

Problem-solving skills

Interpersonal abilities

Tools

Ticketing systems

Remote assistance platforms

Knowledge management systems

Job description

A leading recruitment agency is seeking an experienced IT Team Lead for their offices in Ras Al Khaimah, UAE. The ideal candidate will manage the IT support team, oversee daily operations, and ensure adherence to service agreements. Strong leadership, analytical, and problem-solving skills are essential. The company offers a competitive salary with bonuses, paid training, private health insurance, and advancement opportunities within a global tech company.