IT Supervisor - The WB Abu Dhabi, Curio Collection by Hilton

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi is seeking an IT Supervisor to manage day-to-day support of IT systems for the hotel. This role involves providing technical assistance, recording system issues, and improving IT operations. The ideal candidate has experience in the hotel or service sector, along with strong organizational and technical skills. Join a team dedicated to exceptional guest experiences.

Qualifications

• Previous IT experience, preferably in the hotel, leisure, and/or service sector.
• Experience of all Microsoft systems.
• Experience of hotel applications, such as Fidelio and Micros, preferred.
• Excellent organizational and interpersonal skills.
• Current technical skills and knowledge of technology.

Responsibilities

• Provide day-to-day support for all internal hotel IT systems.
• Record all issues that arise and advise the IT Manager.
• Recommend system improvements to the IT Manager.
• Communicate with the Business Center Team on Guest-related IT requirements.

Skills

Previous IT experience in hotel or service sector

Experience of all Microsoft systems

Experience of hotel applications

Excellent organizational skills

Current technical skills

Job description

Job Description

IT Supervisor - The WB™ Abu Dhabi, Curio Collection by Hilton™ (HOT0C1JX)

Job Number: HOT0C1JX

Work Locations

THE WB Abu Dhabi, Curio Collection by Hilton, Yas Leisure Drive, Yas Island Abu Dhabi

The WB Abu Dhabi, Curio Collection by Hilton, is the world’s first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros.’ iconic collection of film, television and comics. This unique hotel is adjacent to the award-winning Warner Bros. World Abu Dhabi theme park. The hotel will feature 257 rooms over eight levels, with guests able to access a range of amenities, including signature WB restaurants, a premier spa and fitness club, kids club, family pool and an exclusive rooftop pool overlooking Yas Island’s distinctive skyline.

An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:

• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

What are we looking for?

IT Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!