House Manager jobs in United Arab Emirates

We are not just a collection of hotels, but a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Butler you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Butler at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

You’ll love what you do and take pride in delighting our guests:

• Provide professional and personalized service to ensure our guests receive nothing but the best experience.
• Be knowledgeable of in-suite services, technology and amenities, hotel services and city wide activities.
• Ensure allocated guest rooms are ready on time and all special requests have been prepared. Work with other operating departments, notably front office and Food & Beverage, to manage VIP guests/customers' requests.
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure. Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest.
• Be responsible for packing, unpacking, serving Food & Beverage requirements in the room and liaising with other departments to have seamless access and service to the suite/rooms.
• Assist guests and handle any guest concerns in a professional manner and ensure a positive outcome.
• Be responsible for the cleanliness and proper handling of assigned work areas, equipment and materials.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Butler, you’ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of a Butler but we’ll make sure you are provided with specifics on how we care for our hotel.

• Your unique personality and passion to the role and the team.
• A talent for problem solving, attention to detail and the ability to quickly adapt to a constantly changing environment.
• A detail-oriented, hands-on team player with strong interpersonal skills to interact with all departments and ensure a cohesive working environment.
• Passionate, dynamic, and guest-focused individuals who pride themselves on delivering extraordinary levels of guest service and providing creative solutions.
• Knowledge of PMS, payroll and purchasing systems and computer literacy.
• Good communication skills with a strong guest service ethic.
• English is the primary language used in our hotel; comfortable communication in English.
• At least 1 year of experience in a similar position in a luxury 5-star brand; pre-opening and Middle East experience would be advantageous.
• Must be a certified professional butler and an Arabic speaker.

United Arab Emirates

Dubai

2025-5760

• One at Palm Jumeirah - Dorchester Collection

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.