Hotel Receptionist jobs in United States

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

THE POSITION

To manage the operations of Front Office by ensuring product and service quality standards are met.

KEY RESPONSIBILITIES

Guest Service & Operations

• Supervise all front office functions, ensuring guests receive prompt, personalized, and professional service.
• Oversee guest arrival and departure experience, giving priority attention to VIPs, repeat guests, and loyalty members.
• Maintain high standards in appearance, hygiene, and conduct across the department.
• Ensure daily accuracy of room inventory and manage upgrades and special requests.
• Handle system recovery procedures and interpret front office reports/statistics.
• Lead and motivate the Front Office team to achieve service excellence.
• Conduct regular departmental meetings and performance reviews.
• Support recruitment and onboarding in collaboration with T&C.
• Identify training needs and implement programs for continuous development.
• Provide coaching, guidance, and disciplinary support where necessary.

Financial & Strategic Management

• Drive occupancy, ADR, and revenue through effective room management and upselling techniques.
• Collaborate with the Finance team on budgeting, cost control, and forecasting.
• Monitor marketing efforts within the Front Office, ensuring alignment with brand strategies.
• Maintain strong interdepartmental relationships to enhance the guest journey.
• Conduct routine inspections to ensure upkeep of facilities and equipment.
• Ensure compliance with safety, security, and OH&S policies.
• Log incidents and maintain confidentiality of guest information at all times.

• Degree from School for Tourism & Hotel Management
• Minimum 5 years relevant experience with at least 3 year at a management level
• Proven ability to manage budgets and drive performance metrics.
• Fluent in English; knowledge of a second language is a plus
• Strong knowledge of PMS systems (Opera cloud) and Microsoft Office Suite

PERSONAL ATTRIBUTES

• Calm, composed, and effective under pressure.
• Confident decision-maker with strong problem-solving skills.
• Natural leader with ability to train, coach, and build team cohesion.
• Guest-focused with excellent interpersonal and communication skills.
• Organized, detail-oriented, and able to manage multiple priorities

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