Reservations Host: Deliver Warm, Seamless Guest Journeys

Hyatt Hotels Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Dubai is seeking a Reservations Host to provide warm, efficient service in line with brand values. This role involves handling guest reservations, inquiries, and ensuring guest satisfaction throughout their booking journey. The ideal candidate will have a degree or diploma in hospitality, at least 2 years of hotel experience, and excellent communication skills. Knowledge of Arabic is a plus. Join our dynamic team in delivering exceptional service and creating memorable experiences for our guests.

Qualifications

• Minimum 2 years work experience as Reservations Agent in hotel operations.
• Arabic speaking will be an advantage.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Handle guest reservations and inquiries with courtesy and efficiency.
• Provide accurate information on hotel services and local attractions.
• Maintain guest history records and ensure repeat guests are recognized.

Skills

Customer service

Communication skills

Problem-solving

Education

Degree or diploma in Hospitality or Tourism management

Job description

A leading hotel in Dubai is seeking a Reservations Host to provide warm, efficient service in line with brand values. This role involves handling guest reservations, inquiries, and ensuring guest satisfaction throughout their booking journey. The ideal candidate will have a degree or diploma in hospitality, at least 2 years of hotel experience, and excellent communication skills. Knowledge of Arabic is a plus. Join our dynamic team in delivering exceptional service and creating memorable experiences for our guests.