Front Office Manager

Minor International; Remote; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand is seeking a Front Office Manager in the United Arab Emirates. The role requires overseeing day-to-day operations and ensuring the highest levels of guest satisfaction. Candidates should possess a college degree in hotel management and have prior experience in a Front Office management role. Leadership skills and fluency in English are essential for this position. The brand emphasizes personal experiences and heartfelt hospitality, making this role pivotal in delivering exceptional service.

Qualifications

• Previous experience in a Front Office management role.
• Fluent in English, both spoken and written.

Responsibilities

• Oversee day-to-day operations of the Front Office.
• Manage the performance of Front Office team members.
• Drive implementation of sales and promotional programs.

Skills

Leadership

Commercial acumen

Customer service

Problem-solving

Education

College degree in hotel management

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Qualifications

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Passion for leadership
• Fluent in English, both spoken and written

Additional Information

Remote Location