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DUBAI HOLDING
Guest Experience & CID Liaison Agent
Résumé du poste
A luxury hotel in Abu Dhabi is seeking a CID Data Agent to manage guest check-ins/outs and fulfill communication needs. The ideal candidate will have at least 1 year of experience in the hospitality sector and should be skilled in guest relations, telephone etiquette, and operational procedures. Responsibilities include ensuring guest data accuracy, handling guest requests, and coordinating with various departments. A high school diploma or equivalent is required for this role.
Qualifications
- At least 1 year of experience within the hospitality industry.
- Competent in messaging functionality and guest request coordination.
Responsabilités
- Check in and check out all guests in the CID system.
- Monitor and correct discrepancies in the PMS and CID system.
- Attend CID related trainings and train colleagues.
- Answer phone calls promptly and assist guests with inquiries.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.