Guest Experience Specialist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Front Desk Agent to ensure a seamless check-in process for guests. The ideal candidate will have a diploma in Tourism or Hospitality Management and excellent English communication skills. You will handle guest inquiries, manage room assignments, and provide concierge services. This full-time position offers a chance to work in a dynamic environment, supporting guests and resolving their concerns efficiently.

Qualifications

• Fresher or Minimum 6 months to 1 year of relevant experience.
• Excellent reading, writing, and oral proficiency in English.
• Ability to speak other languages is an advantage.

Responsibilities

• Greet and welcome guests, ensuring a smooth check-in process.
• Manage room assignments and guest accounts accurately.
• Handle reservation modifications and special requests efficiently.
• Provide concierge services including arranging transportation.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

Diploma in Tourism / Hospitality Management

Job description

A leading hotel chain in Dubai is seeking a Front Desk Agent to ensure a seamless check-in process for guests. The ideal candidate will have a diploma in Tourism or Hospitality Management and excellent English communication skills. You will handle guest inquiries, manage room assignments, and provide concierge services. This full-time position offers a chance to work in a dynamic environment, supporting guests and resolving their concerns efficiently.